2014-02-27, 00:48:59
Kto z Was dostał maila od iStocka, w sprawie zwrotu kasy?
Mają tupet. Pisząc takie rzeczy.
Partner Program Recoupment Follow up - February 26, 2014
We hear your concerns over the recent recall of overpayments and we are sincerely sorry for having to inconvenience you in this way. While there will always be reason for adjustments in certain instances we also know that errors and adjustments have been all too common and we take responsibility for that.
Several months ago we took steps to address this, adding additional staff dedicated to managing iStockphoto partner program royalties, and reviewing our systems and processes to improve on-time and accurate payment. To start, we reviewed the process for partner program and Getty Images royalties. This resulted in our notifying you on January 3rd and 9th that we had discovered inaccuracies with the partner program royalties for certain months that resulted in overpayments.
So you know, we also have some transaction corrections that will result in additional amounts being added to contributors’ accounts. Clean-up requires some work, but that work is in progress. The amount is not high—but the point is that we are making progress and for those who were asking; yes, our review is producing adjustments and in the contributor’s favor.
How the Partner Program royalty error occurred:
The overpayment issue was caused by a database numbering overlap which caused certain subscription downloads to be labeled as image pack downloads thereby resulting in a higher royalty rate being paid on those transactions. To arrive at our correction we identified the incorrectly labeled downloads and calculated the difference between the erroneous image pack royalty rate and the correct subscription royalty rate.
There was minimal impact with September partner program sales (royalty loaded in October) and a significant impact for October partner program sales (royalties loaded in November) when this issue was identified. The database issue was resolved prior to the reporting of the November partner program sales (royalties loaded in December).
We’ve made a number of changes to how we process our royalty transfers and hope to improve upon them going forward. We appreciate all your patience and understand how frustrating this has been for everyone. We apologize for having to make these adjustments after the fact.
Sincerely,
iStockphoto LP
Mają tupet. Pisząc takie rzeczy.
Partner Program Recoupment Follow up - February 26, 2014
We hear your concerns over the recent recall of overpayments and we are sincerely sorry for having to inconvenience you in this way. While there will always be reason for adjustments in certain instances we also know that errors and adjustments have been all too common and we take responsibility for that.
Several months ago we took steps to address this, adding additional staff dedicated to managing iStockphoto partner program royalties, and reviewing our systems and processes to improve on-time and accurate payment. To start, we reviewed the process for partner program and Getty Images royalties. This resulted in our notifying you on January 3rd and 9th that we had discovered inaccuracies with the partner program royalties for certain months that resulted in overpayments.
So you know, we also have some transaction corrections that will result in additional amounts being added to contributors’ accounts. Clean-up requires some work, but that work is in progress. The amount is not high—but the point is that we are making progress and for those who were asking; yes, our review is producing adjustments and in the contributor’s favor.
How the Partner Program royalty error occurred:
The overpayment issue was caused by a database numbering overlap which caused certain subscription downloads to be labeled as image pack downloads thereby resulting in a higher royalty rate being paid on those transactions. To arrive at our correction we identified the incorrectly labeled downloads and calculated the difference between the erroneous image pack royalty rate and the correct subscription royalty rate.
There was minimal impact with September partner program sales (royalty loaded in October) and a significant impact for October partner program sales (royalties loaded in November) when this issue was identified. The database issue was resolved prior to the reporting of the November partner program sales (royalties loaded in December).
We’ve made a number of changes to how we process our royalty transfers and hope to improve upon them going forward. We appreciate all your patience and understand how frustrating this has been for everyone. We apologize for having to make these adjustments after the fact.
Sincerely,
iStockphoto LP
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