2013-01-15, 16:19:59
Dzisiaj otrzymałem wiadomość od ich supportu w następującej treści:
"Hi Andrzej,
Your media has been QCed the media OL1700645 has partially failed QC as the image _DSC1890.jpg from the media had Image processing error. The rest of the 29 images have passed QC and are ready to be keyworded.
There are various factors that can cause an image processing error, these include but are not limited to;
• The image is too large. Please don’t send images larger than 200MB uncompressed size. Very rarely we have client asking for this size or bigger.
• The image is not RGB (CMYK or Grayscale images can cause errors)
• The image contained non alpha-numeric symbols such as underscores, commas or hyphens.
• The jpeg has been saved as a baseline optimized or progressive instead of baseline standard.
• Lost internet connection during file transfer
When our system comes across problematic files it will try to re-process them up to 10 times before flagging them as an image processing error.
Please check the above points are not applicable and try resending the image (in most instances resending the file will resolve the issue)
Please note, image processing errors do not have any impact on Quality Control as they are a separate step in the upload process.
Kind regards,
Lakshmi N Nair
Member Services"
W moim przypadku zdjęcie okazało się zbyt duże, była to panorama sklejona z kilku zdjęć, stąd całe zamieszanie. Paczka miała 29 zdjęć, te jedno odrzucili a pozostałe przyjęli.
"Hi Andrzej,
Your media has been QCed the media OL1700645 has partially failed QC as the image _DSC1890.jpg from the media had Image processing error. The rest of the 29 images have passed QC and are ready to be keyworded.
There are various factors that can cause an image processing error, these include but are not limited to;
• The image is too large. Please don’t send images larger than 200MB uncompressed size. Very rarely we have client asking for this size or bigger.
• The image is not RGB (CMYK or Grayscale images can cause errors)
• The image contained non alpha-numeric symbols such as underscores, commas or hyphens.
• The jpeg has been saved as a baseline optimized or progressive instead of baseline standard.
• Lost internet connection during file transfer
When our system comes across problematic files it will try to re-process them up to 10 times before flagging them as an image processing error.
Please check the above points are not applicable and try resending the image (in most instances resending the file will resolve the issue)
Please note, image processing errors do not have any impact on Quality Control as they are a separate step in the upload process.
Kind regards,
Lakshmi N Nair
Member Services"
W moim przypadku zdjęcie okazało się zbyt duże, była to panorama sklejona z kilku zdjęć, stąd całe zamieszanie. Paczka miała 29 zdjęć, te jedno odrzucili a pozostałe przyjęli.