2024-03-22, 12:21:15
Info z forum istock
Cytat:Some contributors have noticed an increase in cancellations on their royalty statement this month.
A large corporate customer who licenses a high volume of content mistakenly selected these uses as royalty-bearing when, in fact, they were for comp / low-resolution image use. It is standard industry practice that comp uses, for client pitches, mock-ups, etc., are not a royalty generating license.
We subsequently met with the customer to reiterate the correct licensing requirements and reversed these transactions. Due to the customer's sizable team, some assets were selected for intended comp use multiple times, necessitating multiple cancellations
In future, if the customer licenses and downloads some of the affected assets for actual, published projects, these will appear on Connect statements. Please note there is no need to open tickets regarding this issue.
We sincerely apologize for any inconvenience or confusion caused during this process.
